Seat Manager Hub.
As a Seat Manager, you will be our main point of contact and the UpSkill Guru for your business. As a Seat Manager, you will be responsible for the following:
- Making training available to users within your business.
- Adding and removing users to UpSkill.
- Generating reports.
Your dashboard.
1. Seats.
You can do the following within the Seats area:
- View how many seats you have.
- Enrol users into courses and remove them from courses.
- Update and reset user passwords.
2. Reports Centre.
- Create reports ranging from basic reporting through to advanced reporting.
- Create and save custom reports based on a range of criteria. These custom reports are called segments.
- Schedule segments (i.e. custom reports) to be emailed to you at a frequency that you decide.
- View and download certificates that have been issued to users.
3. Training.
User Management.
How to add users.
What bulk actions you can take.
How to enrol users in courses.
How to remove users from courses.
How to update and reset passwords.
How to add additional licences to your UpSkill subscription.
If you have allocated all the seats in your UpSkill subscription and would like to add more seats, please email info@up-skill.co.nz. On receiving your email, we will issue your business an invoice for the additional seats.
How to deactivate a user.
How to delete a user from UpSkill permanently.
If someone
has left your business and you would like to remove their information from your
UpSkill account entirely, please email info@up-skill.co.nz
with the following information:
- Name of the user.
- Email address of the user.
- Confirmation that you would like their account deleted.
Important: This action will permanently delete all data relating to that user. This includes data for reporting purposes. If you would like to include the user in your reporting, then we suggest that you simply remove them from the Seat.
How to change the Seat Manager of your business.
If you
would like to change the Seat Manager, please email info@up-skill.co.nz and provide the
following information:
- Name of the current Seat Manager.
- Name of the new Seat Manager.
- Email of the new Seat Manager.
- The date that you would like the change to take effect.
- Confirmation of the action you would like us to take in respect of the current Seat Manager – leave them as a user; remove them from a seat; or delete them and their data from UpSkill.
Please see our guidance “How to delete a user from UpSkill” for important information about deleting a user from UpSkill.
Reporting.
How to generate reports.
How to export reports.
How to schedule and save reports.
Viewing certificates.
Training.
How to view your profile and training.
Communication.
What
communication will you receive from UpSkill
As our
main contact for your business, we will be in touch to keep you up to date on
the following:
- New courses that are released.
- Changes to existing courses.
- Tips and tricks on how to gain the most value from UpSkill.
- Upcoming events.
- Newsletters and updates.
- Information about UpSkill and other related products and services. Any other information set out in our Privacy Policy.
How to provide feedback.
We love
feedback – and we truly mean that! Our Customer Success team thrive on customer
feedback, and feedback is crucial to us achieving our goal of being the best
digital training platform in the world.
If you’ve
gone to the effort of providing us with feedback, we promise that we will read
that feedback, discuss it internally and then act on your feedback. Whether that be by doing more of what we are
getting right or taking steps to improve those areas that we can work on.
You can
provide us with feedback through any of the following channels:
- Email to info@up-skill.co.nz.
- Speaking to one of our Customer Success Team by booking some time with here.
- Providing feedback at the end of a training course.
Copyright. All rights reserved.
