Seat Manager Hub

Welcome to the Seat Manager Hub. We’ve created this Seat Manager Hub to help guide you on how to use the functionality that exists within our platform so that you and your business can get the most value out of UpSkill.

As a Seat Manager, you will be our main point of contact and the UpSkill Guru for your business. As a Seat Manager, you will be responsible for the following:

Making training available to users within your business.
Adding and removing users to UpSkill.
Generate reports.

A seat is a virtual chair within the UpSkill platform. We will allocate your business seats based on the number of licences you have purchased. UpSkill licences are valid for 12 months and will auto-renew every year unless cancelled in accordance with our Terms of Service.

You can do the following within the Seats area:

View how many seats you have.
Enrol users into courses and remove them from courses.
Update and reset user passwords.

The Reports Centre is where the magic happens and where you can track your team’s progress. You can do the following with the Reports Centre:

Utilise the training matrix to gain insights into your businesses progress.
Create reports ranging from basic reporting through to advanced reporting.
Create and save custom reports based on a range of criteria. These custom reports are called segments.
Schedule segments (i.e. custom reports) to be emailed to you at a frequency that you decide.
View and download certificates that have been issued to users.

This is where you can access the certificates for the individuals within your business. Each individual also has access to their own certificates via their profile.

By clicking on the UpSkill logo, you will be taken to the training that you have assigned yourself to watch.

If someone has left your business and you would like to remove their information from your UpSkill account entirely, please email info@up-skill.co.nz with the following information:

Name of the user.
Email address of the user.
Confirmation that you would like their account deleted.

Important: This action will permanently delete all data relating to that user. This includes data for reporting purposes. If you would like to include the user in your reporting, then we suggest that you simply remove them from the Seat.

If you would like to change the Seat Manager, please email info@up-skill.co.nz and provide the following information:

Name of the current Seat Manager.
Name of the new Seat Manager.
Email of the new Seat Manager.
The date that you would like the change to take effect.
Confirmation of the action you would like us to take in respect of the current Seat Manager – leave them as a user; remove them from a seat; or delete them and their data from UpSkill.

Please see our guidance “How to delete a user from UpSkill” for important information about deleting a user from UpSkill.

As our main contact for your business, we will be in touch to keep you up to date on the following:

New courses that are released.
Changes to existing courses.
Tips and tricks on how to gain the most value from UpSkill.
Upcoming events.
Newsletters and updates.
Information about UpSkill and other related products and services. Any other information set out in our Privacy Policy.

We love feedback – and we truly mean that! Our Customer Success team thrive on customer feedback, and feedback is crucial to us achieving our goal of being the best digital training platform in the world.

If you’ve gone to the effort of providing us with feedback, we promise that we will read that feedback, discuss it internally and then act on your feedback. Whether that be by doing more of what we are getting right or taking steps to improve those areas that we can work on.

You can provide us with feedback by emailing us at info@up-skill.co.nz

Seat Manager Hub.

Your dashboard.

1. Seats.

2. Reports Centre.

3. Courses.

4. Training.

User Management.

How to add users.

What bulk actions you can take?

How to enroll users in courses.

How to remove users from courses.

How to update and reset passwords.

How to add additional licences to your UpSkill subscription.

How to deactivate a user.

How to delete a user from UpSkill permanently.

How to change the Seat Manager of your business.

Reporting.

How to use the training matrix.

How to generate reports.

How to schedule and save reports.

Training.

How to view your profile and training.

Communication.

What communication will you receive from UpSkill

How to provide feedback.