FAQ

UpSkill is a digital training platform that empowers people through engaging, expert-led training and digital guidance. It provides guidance directly from experts who have worked in businesses and have also been consultants and auditors. Our courses provide in-depth and practical insights to help you effectively satisfy your obligations.

"Having access to an educational platform such as UpSkill has been invaluable to me and my team when navigating the ever-changing AML/CT environment. The platform provides up-to-date videos explaining a multitude of different topics, which have enabled me and my team to better understand the AML/CFT framework and subsequently customise our processes and procedures to discharge our AML/CFT obligations effectively."

AML/CFT Compliance Officer

MIS Manager

Upskill, is brought to you by The Compliance Company. The Compliance Company is a leading consultancy firm that offers specialist consulting, audit, training and software solutions. The Compliance Company helps businesses build governance, risk and compliance frameworks that add value to their business and help them focus on what’s important. Their customers.

All courses are created in-house by our production team.

The filter on our courses page allows you to filter courses by, among other things, position. Our customer success team can also help you in deciding who should watch each of our courses.

Individual courses.

You can buy each course individually. You will have unlimited access to any course you purchase for 12 months. View our pricing here.

AML/CFT subscription.

Our AML/CFT subscription gives you unlimited access to all our AML/CFT courses for 12 months, along with access to UpSkill Insights. View our pricing here.

UpSkill Insights subscription.

Our UpSkill Insights subscription gives you access to updates on regulatory changes, monitoring and enforcement activities and insights from other experts, industry leaders and market participants. View our pricing here.

If you purchase a course or one of our subscriptions, you will get unlimited access for 12 months.

All our training courses have assessments. UpSkill Insights do not have assessments.

Yes. All our courses are accompanied by a certificate which is stored in the UpSkill platform and can be downloaded.

Yes. Our courses count towards your continuing professional development.

Yes. We frequently review and update our content to ensure that it reflects regulatory changes and guidance, as well as prevailing views.

All courses will automatically expire after 12 months. If you have a subscription, the subscription will automatically renew. To cancel a subscription, you will need to give us 30 days’ notice prior to your subscription renewing. Please Contact us to discuss this further.

To empower businesses and individuals, knowledge must be widespread across all levels of the organisation. We enforce a minimum licensing requirement to ensure that knowledge empowers the entire business. Please Contact us to discuss this further.

If you require more individuals in your organisation to complete UpSkill training we can add new users to your account. Please Contact Us to discuss your requirements and pricing.

When you initially sign up to UpSkill, you agree to your base subscription with us. After 12 months, this can be adjusted if necessary. Please note you must still adhere to the minimum licencing requirements. Please Contact Us to discuss this further.

A license can only be transferred if the user hasn't started any course. If an individual has left the organisation or no longer requires AML/CFT training you may be able to change the licence to another user. We charge a small administration fee to complete this. Please Contact Us to discuss this further.

Please Contact Us and our customer success team will help be in touch.

Seat Manager’s play a key role in overseeing users on our platform. They can add or remove users and can generate various reports. We have a Seat Manager Hub that is available to Seat Managers once they login to UpSkill and which takes them through how to get the most out of UpSkill.

The Seat Manager can run a variety of reports through UpSkill including, but not limited to, user progress reports and reports on the performance of users in relation to the competency assessments. Seat Manager’s can also develop custom reports and can also schedule reporting based on their own requirements.

We have three pricing options available for organisations which can be found here. We would love to work with your organisation to create a customised package. Please Contact Us to discuss this further.

Individual courses are payable upfront. If you are purchasing multiple courses or subscribing to UpSkill you can pay monthly.

Invoices will be issued for payment.

No, our prices are exclusive of GST.

A micro-credential is a short, focused course of learning designed to provide specific skills and knowledge.

Recognised by the New Zealand Qualifications Authority ("NZQA"), micro-credentials are ideal for targeted upskilling and reskilling.

They address current and emerging industry needs, ensuring learners are equipped with relevant, practical expertise.

The Level 4 AML/CFT Compliance Officer Micro-Credential is delivered in partnership with Professional IQ.

Micro-credentials offer a flexible and easily accessible way to gain qualifications.

Efficient: Micro-credentials are shorter than traditional qualifications which makes them a perfect option for people short on time.

Flexible: Micro-credentials can be completed when you want and at a speed that suits you.

Stackable: Credits from micro-credentials can be used towards further qualifications, paving the way for continued education and career progression.

Despite the crucial role that compliance plays in businesses and financial services, qualifications in this area are limited. To address this, we've launched a Level 4 NZQA micro-credential for AML/CFT Compliance Officers.

Our goal is to develop additional recognised qualifications, creating a structured training pathway to open compliance careers to new entrants and support existing professionals in advancing their roles.

Yes, The Compliance Company can support you with your needs. Contact Us and one of our consultants will be in touch.

FAQs.

Frequently Asked Questions

About.

What is UpSkill?

Who created UpSkill?

Content.

Who creates the courses on UpSkill?

How do I know who should complete the different courses?

What options do I have to buy courses?

How long do I have access to a course for?

Do all courses have assessments?

Do I get certificates for completing a course?

Do the courses count towards CPD?

Is your content regularly updated?

Access.

How do I can cancel?

Why do you have minimum licenses?

How to increase my UpSkill base subscription?

How do I decrease my UpSkill subscription?

What happens if I have my own Learning Management System (LMS)?

Can a licence be transferred?

How do I sign up?

UpSkill functionality.

What is the role of the Seat Manager?

What reporting is available on UpSkill?

Pricing.

How much does UpSkill cost?

Do I have to pay upfront, or can I pay monthly?

How do I pay for courses?

Are your prices inclusive of GST?

NZQA Microcredentials.

What is a micro-credential?

What type of microcredentails do you offer?

Why choose to do a micro-credential?

Why are we offering a micro-credential?

Consulting and Audits.

Do you offer consulting services and audits?